Shared Concepts
Cross-Platform Troubleshooting
Use this runbook when an issue might involve multiple surfaces.
Triage sequence
- Identify affected surface and user role.
- Confirm account/team/site permissions.
- Check if issue is isolated or widespread.
- Reproduce with exact steps and timestamps.
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Evidence checklist
- User account and role
- Client/site context
- Task/submission IDs
- Error text and screenshots
- Approximate failure time