iOS App
iOS Troubleshooting
Common issues
- Cannot sign in
- Tasks not updating
- Attachments not uploading
- Submission remains in draft/pending state
Quick troubleshooting sequence
- Confirm internet connection.
- Force sync and reopen the app.
- Confirm account still has required permissions.
- Retry submission with the same task.
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Escalation package for support
- Device model and iOS version
- App version
- Affected task or submission IDs
- Time of failure and screenshot of error