Android App
Android Troubleshooting
Common issues
- Unable to sign in
- Tasks not loading
- Submission stuck in pending
- Attachment upload errors
Quick troubleshooting sequence
- Confirm internet status.
- Reopen app and force sync.
- Confirm account access still active.
- Retry submission from task details.
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Escalation package for support
- Device model and Android version
- App version
- Affected task/submission IDs
- Error screenshot and failure timestamp